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Brandmo vs Wati – Best WhatsApp CRM & Chatbot Tool Comparison.

Compare Brandmo and Wati on WhatsApp automation, CRM features, pricing, and more. Discover which tool fits your business needs best.

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Brandmo vs Wati – Which WhatsApp Marketing Tool is Right for You?

If you're looking for a powerful WhatsApp business tool, Brandmo and Wati are two popular names in the space. Both platforms offer WhatsApp API access, automation, and team inbox featuresβ€”but differ in usability, pricing, and integrations.

This comparison will help you decide which solution is right for your business.

Brandmo and Wati at a Glance

Feature Brandmo Wati
WhatsApp Official Partner βœ… Yes βœ… Yes
No-Code Chatbot Builder βœ… Built-in, user-friendly ⚠️ Limited, developer-focused
Multi-Agent Shared Inbox βœ… Yes βœ… Yes
CRM Integration βœ… Zoho, Freshworks, Tally ⚠️ Basic CRM tools
Omnichannel Support βœ… WhatsApp, SMS, RCS ❌ WhatsApp-only
Multilingual Support βœ… 130+ Languages ⚠️ Limited
Visual Workflow Automation βœ… Drag & Drop Bot Builder ❌ Not available
Pricing βœ… Transparent plans ⚠️ Custom quotes
Target User SMBs, agencies, edtech, healthcare Medium-sized businesses

Ease of Use

Brandmo is designed for business owners and teams who want to get started without any coding. The chatbot builder is visual, intuitive, and ready to go.

Wati is better suited for teams that have access to developers or want to embed custom code.

WhatsApp Campaigns & Automation

Brandmo supports:

  • One-click WhatsApp Broadcasts
  • Automated follow-ups
  • Trigger-based flows (e.g., abandoned cart, missed call alerts)
  • Pre-built templates and workflows

Wati has automation but requires more setup and technical familiarity.

CRM, Analytics & Integrations

Brandmo stands out with:

  • CRM integrations (Zoho, Freshworks, Tally)
  • Visual message tracking (sent, delivered, seen, clicked)
  • Real-time insights and retry automation

Wati includes basic analytics but may require third-party tools for advanced features.

Pricing Transparency

  • Clear, public pricing
  • Scalable plans for small to large businesses
  • Free trial/demo availability

Wati usually offers custom quotes which may not suit early-stage businesses.

Who Should Choose What?

  • Choose Brandmo if you want an easy-to-use, affordable WhatsApp CRM with automation and integrations.
  • Choose Wati if you have a technical team and need high customization.

Final Verdict

Both Brandmo and Wati are strong contenders, but for most businesses looking for a modern, powerful, and user-friendly WhatsApp marketing solution β€” Brandmo is the smarter choice.

A simple, transparent and powerful full-stack WhatsApp platform

What sets Brandmo apart

89%

Higher Average
CSAT Rating

133%

Higher Agent
Efficiency

60%

Abandoned Cart
Recoveries

75%

Boost in Customer Engagements

Connect Brandmo to the apps you love ❀️

Reflect, update, and store data your chatbots collect to improve your day-to-day work efficiency.

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